The energy on these days rocked my world. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Save someone's day. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Click here to see the total pay, recent salaries shared and more! As mobile devices become more complex, technicians will be needed to repair and maintain them. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Each of those locations employs over 100 people totalling about. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. When youre authorized or certified in your area of business or expertise, you also represent Apple. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. It was a month before any of us would be on the sales floor alone. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The next 10 days were essentially "Apple boot camp." Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apple is an equal opportunity employer that is committed to inclusion and diversity. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple today launched updated professional training and certifications for IT support and management. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Youre supporting people. Apples new IT training series begins with the Apple Device Support course. When a customer needs assistance, you quickly assess their situation. This cookie is used for advertising, site analytics, and other operations. You have excellent time management skills and can make decisions quickly. When a customer needs assistance, you quickly assess their situation. At other times, you refer customers to support team members who get them up and running again. Geniuses often made $25 to $30 an hour based on their tenure. Different together. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. We draw on the differences in who we are, what weve experienced, and how we think. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. You also have the option to opt-out of these cookies. Come eager to listen and learn from your team, your mentors, and your customers. Choose your path Take proctored certification exams from your home or office. Some employers may accept candidates with a high school diploma or an associates degree. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. This cookie is set by GDPR Cookie Consent plugin. The program is open to institutions in Europe, the Middle East, India, and Africa. Add to Favourites IN-Technical Specialist. These cookies track visitors across websites and collect information to provide customized ads. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You have excellent time management skills and can make decisions quickly. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Learn more (Opens in a new window) . The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . United States Department of Labor. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. 2023 Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Get 20% off your Jamf training if you work in education. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. And be amazed by what it does for yours. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. You get to work with really creative people. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple Professional Training exams are offered online and cost $149. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session . No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple expert providing guidance and training on Mac support to other support team members. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Europe's No.1 Apple Training Specialist. And be amazed by what it does for yours. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. You reassure customers when delivering product diagnoses and potential solutions. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Apple certification programs are IT professional certifications for Apple Inc. products. This cookie is set by the Google. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. When a customer needs assistance, you quickly assess their situation. There were crazy long lines, especially for the iPad 2, and the iPhone 5. This includes knowing how to use the tools and equipment they need to complete their work. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You reassure customers when delivering product diagnoses and potential solutions. I agree to the Privacy Policy & Terms and Conditions. Apples most important resource, our soul, is our people. When a customer needs assistance, you quickly assess their situation. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. The entire store team benefits from your commitment to providing the best care for customers. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. They can also help businesses to develop and implement best practices for protecting their data. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. You can find information about the accommodations request process in the. We deliver a full range of Apple courses, including support and repair training for Apple devices. In the US alone, Apple has 265 retail stores across 44 states. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. You will be working with customers one-on-one to help them with their Apple products. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Learn more about your EEO rights as an applicant (Opens in a new window) . There is tons of support when needed and the training/onboarding process is great. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. 2023 Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Surname must be different to the First Name. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Copyright Youll grow your career skills, too, because leaders here take an active role in your professional development. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. This cookie is set by GDPR Cookie Consent plugin. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Technical Specialists may be required to travel to customer sites. Get discovered. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple's most powerful Mac will finally shift to Apple silicon. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. The cookie is used to store the user consent for the cookies in the category "Analytics". The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. At first I didn't understand why she was so upset about an easily replaceable phone. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Average salaries for Fujitsu Technical Systems Specialist: [salary]. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Both full-time and part-time jobs are available. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Therefore, we are committed to treating all applicants fairly and equally. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. This website uses cookies to improve your experience while you navigate through the website. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. 2023 An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. This cookie is set by GDPR Cookie Consent plugin. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. A career as an Apple Technical Specialist can be both rewarding and challenging. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Your day in the Apple Store is filled with a range of focused support and service tasks. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You maintain composure and customer focus while troubleshooting and solving issues. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about the E-Verify program (Opens in a new window) . You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Get weekly top MacRumors stories in your inbox. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Customer loyalty and satisfaction is their number one priority. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . To view your favorites, sign in with your Apple ID. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. For more details and to apply, visit, Apple Professional Training courses are available now at. However, we cannot independently confirm if the Weibo account has a proven track record. Come eager to listen and learn from your team, your mentors, and your customers. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. I will never forget them. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. All Apple certification exams are delivered through OnVuea live, online proctoring solution. To view your favorites, sign in with your Apple ID. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Your day in the Apple Store is filled with a range of focused support and service tasks. Another perk of working there: Customers love Apple, so my days were often pleasant. The latest news and updates, direct from Apple. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) iOS 17 Wishlist What Do We Want to See? Copyright 2023 Apple Inc. All rights reserved. Own your learning schedule with self-paced, online courses. In this role, you wont be expected to repair hardware. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . At Apple, were not all the same. Apple Inc. All rights reserved. You may be communicating with other technicians, engineers or managers. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind.