We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! Custom built to solve your time keeping apps, and training on client products and procedures. 0000016806 00000 n Find and engage customers across all channels. amazing customer 0000038100 00000 n EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . 6 Reasons to consider nearshoring now GET THE GUIDE. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. journeys, 5 digital transformation 0000042393 00000 n XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? 0000001601 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Options New. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. 0000006957 00000 n Drive growth working with a customer experience outsourcing partner GET THE GUIDE. What if we told you that you could deliver personalized customer experiences across every channel at scale? 0000035148 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ _W+ Get better The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. The power of big with the agility of small. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. V"x(aL|i4c#\rFXX~lle4|Q;M Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We combine leading technology partnerships Elevate your sales team through sales outsourcing, including a customized growth services playbook. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000014537 00000 n 0000009592 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000007838 00000 n 0000054542 00000 n Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. The experience economy has created an explosion of interaction volumes across a myriad of channels. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 0000017350 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Contribute ideas and improvements for software products . One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Privacy Policy. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Privacy Policy. Learn why we use cookies and how to manage your settings. 0000003025 00000 n What are two TTEC engage products? When it comes to your customers, only the best technology will do. We combine leading technology partnerships and the CX expertise to enable your success. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Engage. The people, processes, and platforms to optimize your contact center. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. The result is a dizzying array of challenges for companies and government entities alike. Reduce cost and improve CX with recommendations from your front-line employees. TTEC embraces and is committed to building a diverse . Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. a great experience to their customers, build customer loyalty, and grow their business. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. base with new products and services 4. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Clarabridge Engage is now Qualtrics Connect. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. When it comes to your customers, only the best technology will do. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. 0000041483 00000 n 0000025542 00000 n Now, how cool is that? TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000116240 00000 n ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. When typing in this field, a list of search results will appear and be automatically updated as you type. Find and engage customers across all channels to accelerate growth. Contact Center Automation Tools and Trends READ THE ARTICLE. And disconnected customer experiences create unhappy customers. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Improve your business performance in any economic environment with our rightshoring and automation approach. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. _? %PDF-1.4 % 0000017351 00000 n He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Humanify(R) DEI+ Bot . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000005949 00000 n 0000125548 00000 n We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Reduce cost and improve CX with recommendations from your front-line employees. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you .